ServiceNow predicts multiple million new AI-driven jobs in UAE by 2030

ServiceNow has forecast that greater than 1.03 million jobs can be created within the UAE by 2030 as synthetic intelligence (AI) and digital applied sciences develop into embedded throughout the financial system, underlining the dimensions of the nation’s ambitions to place itself as a worldwide AI hub.

The prediction comes amid sustained private and non-private sector funding in AI-led transformation, pushed by initiatives such because the UAE Nationwide Synthetic Intelligence Technique 2031, the creation of the Ministry of Synthetic Intelligence, and the speedy adoption of cloud platforms, automation and data-driven companies throughout authorities and business.

In response to ServiceNow, nearly all of these new roles is not going to be conventional “AI jobs” targeted solely on knowledge science or machine studying. As a substitute, they’ll span a broad vary of capabilities, together with IT service administration, cyber safety, workflow automation, digital operations and enterprise roles augmented by AI-enabled instruments. The corporate argues that AI will more and more act as a productiveness layer throughout organisations, reshaping present jobs whereas creating demand for brand spanking new expertise.

The forecast aligns with findings from ServiceNow’s Enterprise AI maturity index 2025, produced in partnership with Oxford Economics, which exhibits that organisations globally are accelerating AI funding regardless of struggling to deploy it successfully at scale. The examine discovered that total enterprise AI maturity declined year-on-year as innovation outpaced governance, expertise improvement and management alignment.

Within the UAE, nevertheless, organisations stand out for his or her intent to take a position. Survey respondents within the nation had been among the many most certainly globally to say they anticipate to extend AI spending over the subsequent fiscal yr, reflecting robust confidence within the financial potential of AI and automation. The UAE additionally ranked extremely for perceived availability of AI-related expertise in contrast with European markets akin to France, Italy and Spain.

ServiceNow stated this urge for food for funding is being strengthened by the UAE’s nationwide deal with digital authorities, sensible cities and AI-enabled public companies. Programmes to digitise citizen companies, modernise infrastructure and deploy superior analytics throughout sectors akin to finance, vitality, aviation and logistics are creating demand for platforms that may join knowledge, workflows and automation at scale.

Nonetheless, the analysis additionally highlights challenges. Information safety and governance had been recognized as main obstacles to realising AI worth within the UAE, mirroring issues seen in different superior digital economies. As organisations experiment with generative and agentic AI, many lack the guardrails wanted to handle threat, guarantee compliance and measure return on funding.

ServiceNow’s examine emphasises the rising significance of what it phrases “AI pacesetters”, organisations that outperform friends by taking a platform-based strategy, embedding AI into end-to-end workflows, and prioritising governance and management. These organisations usually tend to report improved productiveness, sooner innovation and elevated margins from AI investments.

Agentic AI is highlighted as a key rising development. Whereas adoption stays at an early stage, ServiceNow believes such applied sciences might play a big function in sectors essential to the UAE financial system, together with cyber safety operations, infrastructure administration and customer support.

The report additionally stresses that human capital can be central to the UAE’s AI-driven development. Whereas automation will streamline routine duties, organisations might want to make investments closely in reskilling and upskilling workers to work successfully alongside AI methods. Roles targeted on AI governance, workflow design, change administration and moral oversight are anticipated to develop in significance.

The corporate concludes that the UAE’s mixture of nationwide technique, regulatory assist and willingness to take a position positions it properly to seize financial worth from AI.

Nonetheless, realising the forecast 1.03 million new jobs will rely upon how successfully organisations translate ambition into execution, balancing innovation with governance, and expertise deployment with workforce transformation.