Capita’s troubled Civil Service Pension Scheme hit by information breach
The monetary information of slightly below 140 members of the UK Civil Service Pension Scheme (CSPS) has been uncovered following a knowledge breach affecting its on-line portal, which is overseen by Capita.
Based on the outsourcer, the problem led to scheme members with the ability to view private annual profit statements (ABSs) that weren’t their very own. Capita pulled the ABS performance with a view to examine and remediate the problem, and on the time of writing, it stays offline.
Laptop Weekly understands all affected members of the pension scheme had been contacted on 3 April – those that haven’t acquired any message at this stage weren’t impacted and don’t must take any additional motion.
A Capita spokesperson mentioned: “We’re conscious of a problem that occurred on the CSPS member portal for round 35 minutes on 30 March 2026, affecting the accuracy of a small variety of Annual Profit Statements (ABS) generated on this interval.
“This was recognized rapidly, ABS performance was instantly suspended, and a full investigation undertaken. We sincerely apologise for this subject and any issues you might have. We take the safety of members’ private information extraordinarily significantly,” they mentioned.
A Cupboard Workplace spokesperson added: “”We’re conscious of the incident and take the problem extraordinarily significantly.
“Whereas solely a really small variety of members had been affected, we’re working with Capita to determine the info and guarantee acceptable measures are taken. We’ll think about additional motion as required,” they mentioned.
Dominic Hook, nationwide officer on the Unite union, mentioned: “As soon as once more, Capita has proved itself to be completely unfit to handle the pensions of tens of millions of public sector staff.
“This newest in a litany of extraordinarily critical failures by Capita exhibits why the federal government’s manifesto promise to reverse outsourcing is extra vital than ever. Ministers must maintain that promise by bringing the CSPS again inhouse,” he added.
Pension disaster
Although minor in its scope the breach on the CSPS comes amid critical ongoing points with Capita’s administration of the scheme, which it took over in December 2025 underneath a seven-year, £239m contract over which the Public Accounts Committee (PAC) had already raised vital issues.
Throughout this transition, it emerged that Capita had inherited a “vital quantity” of excellent work, together with nearly 90,000 work-in-progress circumstances and 15,000 emails that had by no means been learn.
On the finish of March, Richard Holroyd, who leads Capita’s public providers unit, instructed MPs that the agency was making progress on addressing its backlog, saying it has cleared and closed 145,000 open circumstances since December.
“While challenges stay, we’re seeing progress and count on providers to enhance within the coming months,” he mentioned, suggesting that ordinary service ranges may very well be resumed by June.
Nonetheless, the remedial work wanted to get the CSPS again in good order has led to missed funds for pensioners, amongst different issues. Laptop Weekly just lately reported the story of a former civil servant of 40-years standing – with no different supply of revenue – who had not acquired any funds for 4 months.
