Agentforce London: 78% of UK corporations use agentic AI, says Salesforce
Salesforce has launched survey knowledge that claims 78% of UK organisations are utilizing agentic synthetic intelligence (AI).
The findings, supplied throughout Agentforce London 2025, additionally discovered that 14% are planning to undertake agentic AI expertise within the subsequent six months, bringing the overall to 92%.
The provider’s Digital labour traits survey discovered 84% of its C-level respondents, who’re within the UK, plan to coach their staff in AI. Some 72% rated their technical infrastructure’s adaptability to AI pretty much as good or excellent, enabling fast progress and scaling.
The analysis signifies that organisations are saving between three and 10 hours per week through the use of AI brokers, which means as much as a full day every week is free of routine, low-impact duties. The analysis suggests a 26% enhance in worker productiveness.
The analysis additionally reveals, stated the provider, that “almost one in 4 UK staff shall be reassigned to completely different roles within the close to future, because the world of labor is being rewritten with digital labour”.
The bulk (84%) of the UK senior leaders surveyed plan to coach their groups on AI within the subsequent 12 months, with 40% planning to take action within the subsequent six months, investing 12% of a median wage.
This represents one of many largest abilities investments seen in a lifetime, stated Salesforce.
Board curiosity
In a “digital labour” media and analyst session on the occasion, Zahra Bahrololoumi, CEO at Salesforce UK and Eire, stated the analysis “backs up with knowledge what we see and dwell on a day-to-day foundation at Salesforce. I communicate to loads of clients for whom it is a board subject. Boards have a really acute curiosity in AI.”
Requested if the analysis may be conflating generative AI with agentic AI, she stated: “I feel that is shifting quicker than we thought it will. Agentic AI with Agentforce isn’t a co-pilot. It isn’t pre-deterministic. It’s autonomous. These are brokers with company.
“However I take advantage of AI of all types each day of the week,” stated Bahrololoumi. “I take advantage of predictive to evaluate my gross sales quantity. And I take advantage of name summaries. I don’t assume we must be hierarchical about this. I’ll use any AI I can get, frankly.”
The survey was carried out with 110 C-level executives concerned within the decision-making of AI integration or automation for his or her corporations, stated Salesforce. The pattern included 100 respondents from the UK and 10 from Eire, representing organisations with 200 or extra staff throughout a variety of industries. It included medium-sized in addition to large-scale companies.
Additionally, to coincide with the Agentforce London occasion, Salesforce welcomed the UK authorities’s announcement this week of an AI-oriented nationwide abilities drive.
Returning the praise, Peter Kyle, the secretary of state for science, innovation and expertise, stated: “Ensuring staff have the abilities they want for jobs in and with AI is completely elementary to the financial progress we’re delivering by way of our plan for change.
“Earlier this week, we set out plans to spice up the AI abilities of seven.5 million Brits over the following 5 years, and it’s nice to see Salesforce be a part of the trouble to equip UK staff with the abilities they should thrive in an AI-powered financial system,” he added.
Salesforce additionally introduced a partnership with Brunel College. The collaboration between their respective AI centres, Salesforce UK AI Centre and Brunel’s Centre for Synthetic Intelligence, will contain workshops, conferences and group engagement, the 2 organisations stated.
The partnership follows the one-year anniversary of the Salesforce AI Heart opening its doorways in London, and builds on Salesforce’s 2023 dedication to speculate $4bn in its UK enterprise over 5 years.
