Logitech gave Concord distant customers lower than a day to put in essential replace

Acquired a Concord common TV distant that works with a hub? I hope you have been checking Reddit yesterday. 

A Logitech help staffer posted a message on the Logitech Concord subreddit Tuesday that each one Concord homeowners with hub-enabled remotes wanted to replace their firmware to the newest model (4.15.600, or model 10.0.230 for customers of the Concord Professional 2400) to “guarantee uninterrupted performance.” 

The deadline for updating your Logitech firmware? The next day, that means at the moment, August 20. 

“Units not up to date by this date will lose performance, a Logitech staffer warned on Reddit.

The rationale for the pressing replace continues to be unclear. I’ve reached out to Logitech for particulars. 

Now, the excellent news is that almost all Concord customers who miss the deadline for updating their remotes can use a “Distant Restoration Software” to subsequently carry out the replace. 

The dangerous information? In case you’re a Concord Professional 2400 consumer, the Distant Restoration Software received’t work, that means “something sensible dwelling associated could break” on the system. (Amongst their many different options, Hub-enabled Concord remotes provide integrations for controlling sensible dwelling units, useful for turning off sensible lights earlier than watching TV.) 

Logitech is “engaged on getting the 2400 Hub on there,” the staffer added, presumably referring to the Distant Restoration Software. 

Naturally, the abrupt warning from Logitech despatched Concord homeowners scrambling to examine if their hubs and remotes had been up to date to the newest model. Right here’s how, by the way in which. 

“How lengthy has this firmware replace been out, and why are we getting this discover ONE DAY earlier than the deadline? That’s tremendous unprofessional, Logitech,” one Redditor wrote. 

I checked my very own Concord Hub yesterday and located that it was already up to date to firmware model 4.15.600, and it does appear to be working usually at the moment. It’s not clear how lengthy the present firmware has been out there. 

Concord homeowners (myself included) have lengthy felt like their remotes reside on borrowed time, as Logitech discontinued the Concord line again in 2021.

Logitech initially pledged to maintain Concord’s servers working for “so long as clients are utilizing [them].” 

However again in March, Logitech introduced that it was dropping help for greater than two-dozen of the oldest Concord remotes, leaving the remaining Concord homeowners questioning how lengthy their very own units would stay working.