Microsoft releases Home windows 11 hotfix for PCs crashing with code 0xc0000098

Replace on June 2, 2025: Microsoft not too long ago launched replace KB5062170, an out-of-band hotfix for the beforehand launched Might replace for Home windows 11 23H2 and 22H2 that’s been wreaking havoc for some customers. This emergency replace resolves the difficulty described under with error code 0xc0000098.

If replace KB5058405 is put in and isn’t inflicting any issues, then don’t set up replace KB5062170! In any other case, you possibly can solely get this replace by way of the Microsoft Replace Catalog.

Unique story from Might 30, 2025: It’s been over two weeks since Microsoft launched replace KB5058405 for Home windows 11 23H2, which was supposed to repair a number of safety issues within the working system. That urgency is why the replace was put in and utilized routinely on related PCs. Nevertheless it seems that KB5058405 is inflicting critical issues for some customers.

After putting in replace KB5058405, affected PCs now not boot and as a substitute exit the startup course of with error code 0xc0000098. In keeping with Microsoft’s word, Home windows 11 23H2 and Home windows 11 22H2 are each affected by the difficulty. Home windows Server variations stay unaffected.

Microsoft writes the next concerning the difficulty:

“We’re conscious of a difficulty putting in the Might Home windows safety replace (KB5058405) on some Home windows 11, model 22H2 and 23H2 units. Affected units would possibly encounter the next restoration error:

Your PC/Gadget must be repaired
The working system could not be loaded as a result of a required file is lacking or incorporates errors.
File: ACPI.sys
Error code: 0xc0000098

This situation has been noticed on a small variety of bodily units, however totally on units operating in digital environments, together with:

• Azure Digital Machines
• ​Azure Digital Desktop
• ​On-premises digital machines hosted on Citrix or Hyper-V

Residence customers of Home windows utilizing Residence or Professional editions are unlikely to face this situation, as digital machines are largely utilized in IT environments.

The ACPI.sys file (Superior Configuration and Energy Interface) is a essential Home windows system driver that permits Home windows to handle {hardware} sources and energy states. Word: There are additionally reviews of this identical error occurring with a special file identify.”

Microsoft doesn’t at the moment supply an answer to this drawback. The corporate remains to be searching for an answer and has additionally acknowledged that the error can even happen in reference to different file names.