VPNSecure all of the sudden cuts lifetime subscriptions to customers
New house owners of VPNSecure have been taking main flak just lately after unexpectedly cancelling all lifetime subscriptions for customers of the VPN service. The house owners claimed that they didn’t know in regards to the lifetime subscriptions once they first purchased VPNSecure and at the moment are unable to proceed honoring them.
Per Ars Technica, the primary complaints from customers shedding their lifetime entry started in March of this yr. In April, customers with lifetime subscriptions acquired an e-mail stating, “To proceed offering a safe and high-quality expertise for all customers, Lifetime Deal accounts have now been deactivated as of April twenty eighth, 2025.”
In response to a sudden wave—24 pages in whole—of destructive 1-star buyer opinions on TrustPilot, a consultant for the supplier clarified, “In 2023, we acquired solely the infrastructure and model in a distressed asset sale after that firm shut down. No contracts, fee information, or buyer obligations have been transferred.”
VPNSecure has apologized to prospects who have been caught off guard by the sudden cancellations however strengthened its new place by saying it “by no means will” promote lifetime subscriptions.
The entire ordeal appears to have been bungled from the beginning, however the firm drew additional ire with the way in which through which it so abruptly minimize subscriptions. Whereas it could have mitigated a few of these points by giving extra superior discover of the cancellations, it was by no means going to be a straightforward capsule to swallow for earlier lifetime plan holders.
Including insult to damage, there isn’t a proof that VPNSecure is providing refunds to those that bought lifetime subscriptions. As an alternative, it’s providing affected customers “an unique deal beginning at simply $1.87/month to proceed utilizing the service.” Insert eyeroll right here.
The entire ordeal is a superb reminder that lifetime subscriptions are hardly ever as reliable as commercials lead you to consider. Ought to the corporate ever exit of enterprise or be offered, these earlier ‘ensures’ may be nothing however sizzling air.
For those who occur to be somebody affected by these cancellations or are simply on the lookout for a VPN service which you could belief, confer with our listing of the most effective VPNs.
