A mysterious white window is displaying up on Home windows PCs. Here is a repair
Abstract created by Sensible Solutions AI
In abstract:
- Home windows 10 and 11 customers are experiencing a mysterious clean white window showing on startup or unlock, linked to Google Chrome’s ‘RunPlatformExperienceHelperOnUnlock’ scheduled job.
- PCWorld studies the difficulty impacts each AMD and Intel techniques throughout massive desktop areas, although neither Microsoft nor Google has formally confirmed the issue.
- The repair includes disabling the problematic Chrome job by means of Process Scheduler, which resolves the white window problem with out reported negative effects.
An growing variety of Home windows 10 and Home windows 11 customers are seeing “white home windows” within the corners of their screens, in line with BetaNews. (Right here’s one instance, posted by a Reddit person.)
Affected customers are reporting that once they begin up, unlock, or restart their Home windows PCs, a clean white window seems in a nook of their display. This white window is critical and covers massive elements of the desktop, stopping interactions with on-screen components.
In some circumstances, this window disappears after a short while; in others, nonetheless, it stays there completely. Some customers have speculated on varied theories as to what may be inflicting it.
Home windows Report emphasizes that each Home windows 10 and Home windows 11 are affected, and that the difficulty happens on each AMD and Intel techniques. Apparently, Google Chrome is expounded to the difficulty in some way—not the browser itself, however a scheduled job related to it.
There’s a course of known as “RunPlatformExperienceHelperOnUnlock,” and terminating it prevents the undesirable white window from showing. In line with BetaNews, it’s not solely clear precisely what RunPlatformExperienceHelperOnUnlock does, whereas Home windows Report writes: “This element appears associated to Chrome background exercise, which can embody interactions with extensions, plugins, replace duties, or exterior parts.”
Customers who’ve disabled RunPlatformExperienceHelperOnUnlock haven’t reported any undesirable negative effects but, whereas the undesirable white window has disappeared.
Methods to resolve the difficulty
In the event you’re affected by this problem and seeing bizarre white home windows on Home windows, press the Home windows key + R keyboard shortcut to open the Run immediate window, then sort taskschd.msc and hit Enter to launch the Process Scheduler. In there, on the left-side panel, navigate to Process Scheduler (Native) → Process Scheduler Library → GoogleUserPEH.
Joel Lee / Foundry
After deciding on GoogleUserPEH, look within the center panel for RunPlatformExperienceHelperOnUnlock. If it’s listed there, you’ll be able to disable it by right-clicking on it and deciding on Disable.
Neither Microsoft nor Google have confirmed the difficulty as but.
This text initially appeared on our sister publication PC-WELT and was translated and localized from German.
