Why enterprise course of reinvention is required for agentic AI workflows
Because the tech sector pushes using synthetic intelligence (AI) within the enterprise, there may be an rising development which is seeing know-how suppliers pivot in the direction of using AI to orchestrate workflows.
This follows the agentic AI hype, however is targeted on what analyst Forrester defines as “a transparent shift from task-level automation to course of orchestration for enterprise scale”. In Forrester’s The adaptive course of orchestration software program panorama, Q2 2026 report, printed in April, the analyst famous that the market is maturing round agentic and AI-first approaches with what it sees as “an emphasis on mixing adaptive AI behaviour with deterministic workflows relatively than totally changing constructions”.
Its analysis discovered that software program suppliers on this market have a tendency to focus on consolidation of automation instruments into orchestration backbones that mix course of intelligence, modelling, execution, monitoring and information foundations. In keeping with Forrester, there may be additionally a powerful emphasis on governance, auditability and hybrid execution fashions that assist event-driven automation and human-in-the-loop.
Camunda, one of many firms coated within the Forrester report, held its annual convention this week (19-21 Might) in Amsterdam. With 1,100 attendees, there seems to be plenty of curiosity in using agentic AI, to allow companies to run extra effectively by reengineering their enterprise processes. Opening the CamundaCon occasion, the corporate’s CEO, Jakob Freund, mentioned why a secure buyer information agent requires a excessive degree of human approval, and must be deterministic. He described these traits as “the ability of agentic orchestration”, which permits organisations to make use of agentic AI safely.
Freund referenced the Forrester report, including that each course of in an organisation is legacy, because it was designed at a time when AI didn’t exist. He steered that AI utterly redefines how organisations function.
The keynote presentation was used to point out delegates the method Camunda is taking internally to reinvent its personal enterprise processes utilizing a product launched on the CamundaCon known as ProcessOS.
Throughout his presentation, Camunda chief technoogy officer Daniel Meyer described ProcessOS, as “an agentic working system” that he mentioned reengineers enterprise processes after which constantly optimises them for the world of AI. At Camunda, he mentioned ProcessOS was used to redevelop the quote to money course of. “It’s certainly one of our most important enterprise processes, and there have been fairly just a few inefficiencies, guide handoffs, spreadsheets,” he mentioned, including that after it was reengineered utilizing ProcessOS, Camunda was not solely in a position to enhance the cycle time and effectivity, it additionally diminished the error fee.
Camunda’s chief monetary officer, Clemens Morgenroth, mentioned the reengineered course of is liberating 6,000 particular person hours, based mostly on the truth that the quote to money course of used to take 5 hours per deal.
Orchestration of agentic workflows at Barclays
Barclays is among the many firms taking a look at reengineering enterprise processes round agentic AI utilizing the Camunda platform. Lily Wang, CIO for wholesale consumer onboarding and group monetary crime at Barclays, mentioned: “ProcessOS tackles the true motive AI adoption stalls in massive enterprises. We are able to’t construct tomorrow’s course of utilizing solely what we all know right this moment. Transformation stalls.”
Throughout a presentation taking a look at how Barclays makes use of agentic AI to enhance the onboarding of latest clients, Gautam Verma, the financial institution’s head of economic crime core platforms and consumer due diligence know-how, mentioned using deterministic and agentic orchestration.
“The complexity of the client due diligence course of can get very concerned and might take months to do,” he mentioned. “There’s plenty of sequential handles between peoples and groups that do totally different features on this journey and the proof gathering may be guide in plenty of instances.”
Verma mentioned the financial institution began growing an agent that will assist do information assortment from a number of sources. It additionally launched an information intelligence agent, which takes the client information collected and assesses the insurance policies and procedures that should be taken for efficient due diligence. There’s then a 3rd agent to deal with the coverage procedures themselves.
The concept just isn’t solely to streamline a enterprise course of however, in line with Verma, to “essentially reimagine how we transfer across the buyer onboarding course of”.
He mentioned the orchestration layer throughout this workflow is deterministic. “We’ve bought a number of techniques at play throughout this entire journey – a number of handoffs for the interior techniques and inner groups – and we would have liked to orchestrate it utterly end-to-end to realize the targets that have been set for us,” added Verma.
